DISCLAIMER – THIS DOCUMENT IS A PROFESSIONAL TEMPLATE PROVIDED FOR INFORMATIONAL PURPOSES ONLY.

VALIDATE ALL PUBLICATIONS WITH YOUR LEGAL COUNSEL TO ENSURE SPECIFIC SUITABILITY TO YOUR CONTEXT.

1. WHO WE ARE AND SCOPE OF APPLICATION

1.1. This Policy describes how TEXION INC. processes personal information when you visit https://www.texion.ca, interact with us, or receive our Services.

1.2. We operate in Quebec (Canada) and comply with applicable laws, including Law 25 (Quebec), PIPEDA (Canada), and Canada’s Anti-Spam Legislation (CASL). Where required, equivalent protections (GDPR) are extended to individuals located in the EEA/UK.

2. CATEGORIES OF INFORMATION COLLECTED

2.1. Identity and contact information: name, job title, company, email address, telephone number.

2.2. Professional and project data: information you provide (e.g., technical specifications, equipment photos/videos, MES/ERP exports) required for service delivery.

2.3. Usage data: IP address, device identifiers, pages viewed, cookies, and similar technologies.

2.4. Communications: messages, emails, calls, records of approvals/consents.

2.5. Security and compliance: access logs, cybersecurity/HSE-relevant events.

3. SOURCES

3.1. Directly from you or your organization; 3.2. Automatically via our systems (cookies/analytics); 3.3. From authorized third parties (suppliers, partners), in accordance with applicable laws and your agreements.

4. PURPOSES AND LEGAL BASES

4.1. Delivery and improvement of Services (performance of a contract or pre-contractual measures).

4.2. Relationship management (billing, support) and communications (legitimate interest / consent for business development purposes).

4.3. Security, fraud prevention, legal and regulatory compliance (legal obligation/legitimate interest).

4.4. Analytics, audience measurement, Website optimization (consent where required).

5. COOKIES AND SIMILAR TECHNOLOGIES

5.1. We use essential cookies (necessary for the Website), functional, analytical (e.g., Google Analytics), and marketing cookies (e.g., LinkedIn).

5.2. You can manage your preferences in your browser and, where required, via our consent banner. Non-essential cookies are only activated with your consent.

6. SHARING AND TRANSFERS

6.1. Providers and subcontractors (hosting, security, analytics, communication) under contractual confidentiality obligations.

6.2. Project partners (e.g., INTEX) when required to perform our Services and in accordance with your instructions.

6.3. Public authorities when required by law or to protect our rights, your safety, or the safety of others.

6.4. Transfers outside Quebec/Canada: appropriate safeguards (standard contractual clauses, privacy impact assessments) are implemented where necessary.

7. RETENTION

7.1. We retain data for the period necessary for the purposes described and to comply with legal obligations (evidence, taxation, security). Beyond this period, data is deleted or anonymized.

8. SECURITY

8.1. Reasonable organizational, technical, and physical measures (TLS encryption, access control, logging, backups). Despite our efforts, no system is infallible.

8.2. In the event of an incident involving a serious risk, we will notify the Commission d’accès à l’information (CAI) and the affected individuals, in accordance with Law 25.

9. YOUR RIGHTS (QUEBEC/CANADA/EEA)

9.1. Access, rectification, update, portability (EEA), withdrawal of consent, de-indexing (where applicable), restriction/objection (EEA), and erasure where permitted by law.

9.2. You may unsubscribe from our marketing communications at any time (CASL).

9.3. To exercise your rights or file a complaint, contact our Privacy Officer (section 12). You may also contact the CAI (Quebec) or the Office of the Privacy Commissioner of Canada.

10. CHILDREN

10.1. Our Services are not intended for individuals under the age of 13; we do not knowingly collect their data. If a parent/guardian believes that a child has provided us with data, they may write to us to request its deletion.

11. EXTERNAL LINKS

11.1. Linked third-party sites have their own policies; we are not responsible for them.

12. CONTACT INFORMATION AND RESPONSIBLE PARTY

12.1. Privacy Officer:

Email: confidentialite@texion.ca | Telephone: +1 514 653-9466

Mailing Address: TEXION INC., Quebec, Canada

12.2. General inquiries: info@texion.ca

13. UPDATES

13.1. We may amend this Policy to reflect changes in our practices or legal requirements. The most recently published version shall prevail.

14. ADDITIONAL INFORMATION (EEA/UK)

14.1. Where the GDPR applies, our primary legal basis is the contract, legitimate interest, or consent, as applicable; recipients, retention periods, transfers, and rights are managed in accordance with the applicable articles (12–49 GDPR). Copies of transfer safeguards can be obtained upon request.